Return and Refund Policy

Thank you for shopping with Fulfill Pro. We are committed to providing you with a seamless shopping experience and utmost satisfaction with our products. Please take a moment to read our Return and Refund Policy outlined below.

Shipping and Delivery Timeframe:

1. Once an order is confirmed and payment is received, we will initiate the dispatch process on the following business day.
2. Please note that the typical handling time for an order is 3-5 working days.
3. Depending on the customer’s postcode, delivery may take a maximum of 15-25 days.
4. Delivery time begins after the buyer’s payment is cleared and the item has been dispatched from our warehouse (usually within 3-5 working days of cleared payment).
5. We cannot guarantee specific delivery dates or times, as these are subject to our delivery partners’ capabilities.

Product Condition and Warranty:

1. All products sold by Fulfill Pro are brand new and are dispatched in the original packaging provided by the supplier.
2. The warranty of products will be applied as mentioned in the product listing.

Damaged or Faulty Items:

1. If you receive a damaged or faulty product, please notify us within 7 working days from the delivery date.
2. Provide a detailed description of the issue along with images or a short video clip (if applicable) of the damaged/faulty area.
3. Once the concern is assessed and approved by our customer service department, we will guide you through the return, replacement, or refund process.
4. Please refrain from returning the item without our confirmation and approval.

Change of Mind, Size Issue, and Product Expectations:

1. We do not accept returns for items due to a change of mind, sizing issues (despite provided dimensions), or if the product does not meet your expectations.

Refund Process:

1. Refunds generally take 2-3 working days to process and will be credited to your wallet.
2. Please allow an additional 5 working days for your financial institution to process the transaction.

Product Misuse, Mishandling, Installation, or Tampering:

1. We will not provide returns or refunds in cases of product misuse, mishandling, mistaken installation, or tampering.
2. Customers are responsible for following the instructions and advice provided by the manufacturers.

Warranty Claims:

1. In case of a warranty claim, please allow up to 10 working days for us to assess the situation, which may involve our technical team, suppliers, or the manufacturer.
2. If the item is deemed faulty, you have the option of an exchange or refund.

Return Procedure:

1. If your item is eligible for return, replacements cannot be dispatched until the damaged/faulty goods are received.
2. The goods must be returned in their original packaging and complete with all accessories.

We value your satisfaction and will work diligently to resolve any issues you encounter. Our goal is to ensure a smooth and transparent shopping experience. If you have any questions or require assistance, please contact our customer service team at [hello@fulfillpro.in](mailto:hello@fulfillpro.in).

Thank you for choosing Fulfill Pro for your shopping needs.